If you want to improve business performance and sustain high performance, you do it through culture. One robust framework for sustainable growth is the integration of Truth and Grace. In
A founder bottleneck is what identity fusion looks like in day-to-day operations when the company’s speed is limited by one person’s bandwidth. Early on (Series A or earlier), that can
Most “funnels” aren’t funnels. They’re Plinko boards. A lead drops in, bounces around your website, your emails, your sales process, your product… and you hope they land in the right
If you can’t take a real day off, you’re not alone. Most founders hit a stage where the business is doing well… but it still runs through them. Every decision.
In the lifecycle of high-growth enterprises, a pervasive yet often misdiagnosed pathology exists: “Vision Drift.” This occurs when an organization, initially driven by a singular, clarifying mission, gradually loses its
In January 2000, Howard Schultz stepped down as CEO at the height of a breakneck run. Starbucks had just closed the decade with more than 3,500 stores serving over 12
In 2016, Wells Fargo was rocked by a massive scandal. It was revealed that employees, under immense pressure to meet aggressive sales targets, had created millions of fraudulent savings and checking accounts
In the late 1990s, Webvan wanted to take an old idea and make it new. The company delivered groceries to customers’ doors within a 30-minute window. The dot-com boom was
In 2014, Theranos was a $9 billion unicorn hailed as the future of blood testing. Four years later, the company was dissolved, and in 2022, founder and CEO Elizabeth Holmes
In the mid-2000s, Volkswagen set an aggressive goal: to become the world’s largest automaker. To reach its goal, VW would need to make a huge dent US market. A key
In September 2001, Hewlett-Packard CEO Carly Fiorina announced a monumental $25 billion merger with rival Compaq Computer Corporation, the largest deal in the history of the computer industry at the
In 2011, American retailer JCPenney hired Ron Johnson as its new CEO. Johnson was the celebrated architect of Apple’s wildly successful retail stores, and the hope was that he would
