Thinking Outside the Checkout Lane Box
A Dutch grocery store installed a slow lane checkout so elderly could enjoy their grocery checkout without having to rush.
It’s become a booming success and the line is now out the door.
It’s a kind of social group now. It helps people alleviate their
This made me wonder, what ideas might be counter-intuitive but could help to elevate my clients?
Catalytic Mechanisms for Learning
95% of online courses are never completed.
That’s why I’m such a big fan of live, in-person, experiential learning environments.
They are a “catalytic mechanism” where, if you don’t show up and know the material there’s a kind of positive peer pressure that won’t let you slack.
You can’t teach a baby to walk by sending them to an online course, why do we think it would be any different for our team members?
National Award for Healthy & Robust Organizations
What if the United States government uplifted and encouraged companies not just to be profitable, but to provide great jobs and build flourishing organizations?
It turns out they do.
President Ronald Reagan was instrumental in passing the Malcolm Baldrige National Quality Improvement Act of 1987. The act established the Malcolm Baldrige National Quality Award, which is a prestigious award that recognizes organizations, including businesses, for their exceptional performance and commitment to quality and performance excellence.
The award’s criteria encompass seven key areas:
> leadership
> strategic planning
> customer focus
> measurement and analysis
> workforce engagement
> operations
> strong results
The Baldrige framework has provided a model for organizations to assess and improve their processes, resulting in enhanced performance and competitiveness.
The award seeks to elevate role-model organizations (for-profit and non-profit alike) and share best practices on building outstanding organizations.
For example, the Ritz Carlton has won a Baldridge Quality Award twice and they’re one of only a few organizations to ever repeat.
